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We have various shipping options available. You can find the expected delivery date for each gift next to the green tick.
Delivered straight to the recipient's address
Would you like to surprise someone with a beautiful gift? All of our gifts are shipped without including an invoice, so that the gift can be shipped straight to the recipient.
Each gift personalised with photo and/or text
Each and every gift we create can be personalised with the photo and/or text of your choice, making it truly unique every time, for any occasion.
Highest quality ceramics with dishwasher-proof print
Gifts specifications
More information about the grandma mug:
Material: ceramic
Height: 9,5 cm / 3.7"
Diameter: 7,5 cm / 3.0"
Content: 325 ml
Make a personalised photo mug for your beloved grandma!
Of course you have the best grandma in the world, but do you let her know often enough? Let your grandma know how much you love her by surprising her with a beautiful photo mug. Choose from one of our lovely unique designs and you can add your grandma's name and photo to it. It could also be quite nice, for example, to upload photos of the grandchildren or a lovely child's drawing. A cheerful and personal surprise on her birthday, on National Grandparents day, during the holiday season, or simply because your grandma is awesome.
The grandma mug is 100% made out of high quality ceramic with a glossy finish making sure your creation stands out even more! Your design with a photo and text is printed in full colour and in HD quality onto the mug. Grandma can stick her personalised mug in the dishwasher, so she can happily drink out of your gift mug everyday. Another small tip from us: invite your grandma round for a cup of tea and serve it in her unique grandma mug, it will really surprise her! What are you waiting for, get personalising now to surprise your grandma!
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FAQ
Personalising & ordering
What is personalising and how does this work on the website?
You can start making your gift by clicking the green ‘start personalising here’ button. In our gift editor, you can personalise the gift completely in accordance with your wishes: add your own picture and/or text. If you want, you can also opt for a cool design to make your gift truly unique.
Is personalisation included in the price?
The price shown on the website includes the personalisation of your gift. Nice and clear!
How do I know if my picture has the right quality?
In the gift editor, you will receive a notification if the quality of the picture is insufficient.
What formats can I upload?
You upload JPG and PNG files into our editor. Is this too technical or do you have an image of a different format you would like to use? Please contact our customer service. They are happy to help you so you can make the gift you want!
Is my gift wrapped?
Currently, we do not have a gift-wrapping service to wrap your present. We do deliver our gifts in a festive packaging. This means that your gift is ready to be given or that it can be sent to the recipient directly.
Delivery time, delivery options and delivery costs
Can I choose a delivery date?
It is not possible to select a specific delivery date.
What is the delivery time and when do I receive my gift?
The expected delivery dates can be found on the product page.
What delivery options can I choose?
This varies per gift/order. You will be shown the available shipping methods in the shopping basket when completing your order.
Payment
How can I pay my order?
We offer the following payment methods: iDeal, Paypal, credit card and manual bank transfer. In case of manual bank transfer, please note that this takes up to 3 working days to be processed, and will delay the expected delivery dates.
Gift received
What if the gift is not entirely to my liking?
We deeply regret that your gift is not to your liking. Please contact our customer service, they are happy to help you find a suitable solution.
Is the invoice sent along with the order?
No invoice is sent with your order. You will always receive the invoice in the confirmation email and you can always find it in your MySurprise account. This means you can have the gift delivered directly to the recipient, making it a true surprise!
Interested in ordering larger numbers of this gift? Please get in touch and receive an instant price quote. We are available on working days from 7:30 am to 4:00 pm.
